Valve notes that some payment methods may not support refunds and when that is the case, Steam Wallet is used to refund the payment instead. As I mentioned in the article though, people have been reporting that they've received refunds for purchases as old as 6 months, and with playtime well beyond the two hours. Yes, but the refund request will need to be initiated by the gift recipient. As of tonight, the to become enormously more liberal for Steam customers. How long did it take for you to get a refund? Information about the purchase, price, date and name of the product are displayed then along with the refund method. It's a simple process that involves requesting a refund via an online form.
The wait for Game and Steam Technical Support can be as brief as 1. The entire business of F2P is structured around converting installs into customers. Steam and developers are not equal partners in offering refunds. Please keep in mind that refunds are not a method for trying out games. Just keep in mind not to abuse the system, otherwise you might lose your refund privileges! Other more tricksy issues spring to mind.
Not the most efficient method but sometime next week I'll have 8 dollars to spend on steam. Fast forward two years, and Steam refunds have struggled to deliver on that promise. Yes, so long as the cumulative playtime on all games within the bundle is less than two hours. Can you refund a gift you purchased for someone else? The Steam developer pool gets a lot more binary. Thanks for the write up, very informative and didn't realise the system was so sensible. Offtopic - why would you refund Siege? Valve will, upon request via , issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours - this includes online, offline and shared library playtime. When You Can Refund a Game There are two basic requirements for when you can get a refund: You must have purchased the game in the last 14 days, and you must have played the game for less than two hours.
Can you refund a gift that's already been redeemed? How To Request A Refund Valve will, upon request via , issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours. All up, the process is fairly straightforward and doesn't take a lot of time. This is why we need a discussion; there is no obviously correct answer. In particular, some developers of short games with playtimes less than the guaranteed two hour refund window are worried that the refund policy allows their games to be experienced in full and then refunded. Some people have been known to mine games for rewards and achievements and then demand a refund, so Steam is suspicious of users who request refunds frequently. It suddenly makes sense to change your early game progression in order to incentivize a 2 hour binge.
And it will certainly do right by players in every other country. Organised mob use of Steam reviews are already commonplace, but require the users to have purchased and played the game. QuoteI'd speculate that Valve will tune the system to allow it to cater better to different styles of games rather than have a one-size-fits-all policy. If you feel your refund was unfairly refused, you can issue another request and it'll be reconsidered by a different Valve employee. That said I hope amd gets their act together eventually, I'd happily buy them if they worked well, I'd even prefer them.
Announcing this service in a , Valve said it received around 75,000 support request each day, and has around 8,000 requests sitting around waiting to be answered at any given time. Refunds on In-game Purchases Steam will offer refund for in-game purchases within any Valve-developed games within forty-eight hours of purchase, so long as the in-game item has not been consumed, modified or transferred. You can request a refund for nearly any purchase on Steam—for any reason. First, you'll need to be refunding the purchase to your Steam Wallet—if you want to refund to your credit card or another external payment method, you'll need to refund the whole transaction or nothing at all. Last updated 30 April, 2019.
Note, however, they may require you to have a good reason. This was even before the performance patch. How do you get a refund? Apparently Valve has heard it as well, as the company has begun to offer much more information and transparency about the support ticket system, how many people are using it, and what the typical wait times are. Is it a retailer where developers provide inventory that Steam can then sell to its customers? Purchases made significantly outside of the 14 day refund window are not eligible for a refund request. We can make an exception for pre-ordered games if the request is received prior to the release date. That said, if you have a game that is well outside of the 14-day window, your request for refund will not be approved. You may return a bundle if no item of it has been transferred and if the total playtime of all items of a bundle is less than two hours.
With my pride still intact, I clicked to request a refund. With the new system now in place, it will be simple for such organised groups to buy a game, review bomb it, then get refunds. Cross reference this with all the interesting facets of Steam purchasing we already know. You can choose your Steam Wallet, or you can choose the original payment method, such as PayPal or another card. Where gifts used to exist as items in your inventory, they must now be sent or scheduled to one of your Steam friends at the time of purchase.
They look over these requests manually, and are approved on a case by case basis. It's a confusing process, but it does work. It says on the paypal transaction that it was refunded back to my debit card but the money still isnt in my bank. It appears that the refund system is going to impact the design of games on Steam. Even if you fall outside of the refund rules we've described, you can submit a request and we'll take a look at it. Same is applied for third party games. Previously if you sold a copy of your game on Steam you could say you had a paying customer.